What should I know about PokerStars account security?
PokerStars uses multiple measures to protect accounts and prevent fraud.
You should also follow basic security practices, such as keeping your password secret.
Account security tools
What tools can I use to enhance my account security?
You can use a PIN as an additional security layer alongside your password.
A PIN is required when you log in and for certain actions, such as Cashier transactions.
Where do I set up account security tools?
After logging in:
- Website → 'Account' → 'Settings'
- Desktop → 'Settings' → 'Account Details'
- App → 'Account' → 'Login & Security'
Transaction security
How are online transactions secure?
Transaction information is encrypted during online payments.
If you use a card, your bank may request a 3D Secure code (for example, Mastercard SecureCode or Verified by Visa).
Password security
What password practices should I follow?
- Use a password with at least 8 characters
- Do not use dictionary words
- Avoid personal information (names, birthdays, etc.)
What password practices should I follow?
Use a strong password that is at least 8 characters long.
Don't use a word that can be found in a dictionary.
Don't use a User ID, children’s names, friends’ names, birthdays, or a password related to the site.
What makes a password more secure?
- Combine letters, numbers, and symbols
- Do not reuse old passwords
- Do not use the same password across multiple services
What should I avoid doing with passwords?
- Do not let systems save your password
- Do not write your password down
- Do not stay logged in on shared devices
Device and system security
What device security steps should I follow on Windows?
- Require a password when the device wakes from sleep
- Do not use an Administrator account for gameplay
- Use a restricted account to reduce malware risk
What security software should I use?
- Use at least two spyware scanners
- Use Windows Firewall and additional security software (for example, Norton, McAfee, ZoneAlarm, or Kaspersky)
- Keep all security software updated
What should I consider before downloading files?
Be cautious when downloading files.
Some threats may not be detected by standard security tools.
Should I play on somebody else’s computer or device?
No. Using another person’s device increases the risk of unauthorized access.
What network and system maintenance steps should I follow?
- Secure your wireless connection
- Keep your operating system up to date
Signs of unauthorized access
How do I know if someone has accessed my account?
Unauthorized access may appear as unexpected emails, account changes, or unusual activity.
What are red flags for unauthorized account access?
- Password reset emails you did not request
- Temporary PIN emails without login activity
- Email address change notifications
What account activity changes can indicate unauthorized access?
- Unexpected balance changes
- New payment methods added
- Suspicious gameplay in your history
- Transaction emails you did not expect
What to do if your account is compromised
What should I do if I think someone has accessed my account?
Contact Support immediately.
The Security team will investigate and take action.